 EQ24/7 is a combination of systems and processes that allow John Laing Integrated Services (JLIS) to manage both its hard and soft facilities management services across multiple contracts and business sectors.
The system component is provided by Maximo® Enterprise Suite (MXES), the industry leader in the field of facilities and asset management software. MXES is a comprehensive suite of products all built on a single, common platform. It combines enhanced Enterprise Asset Management functionality with new service management capabilities that together improve the effectiveness of asset management strategies. MXES includes advanced IT asset management, service management, and a full-featured service desk; all based on the IT Infrastructure Library (ITIL) guidelines. MXES provides compliance with contracts, service level agreements, internal corporate standards, and government regulations such as Sarbanes Oxley, HIPAA and others. Each product can be implemented separately as a stand-alone solution or readily deployed together. The solution enhances asset management and ensures service performance of production, facility, transportation and IT assets.
The process component is ‘The JLIS Way’, which is a body of processes, policies and method statements that underpin our business in support of our ambition to position JLIS at the top of the services sector.
A centralised EQ24/7 Service Desk provides a round the clock link between these components, providing support & advice to our customers, on-site teams and sub-contractors. The Service Desk sits at the heart of the JLIS business and is the primary engine for driving service improvement in support of our operating principles. |
